Shipping Info
Shipping Rates are PER ENTIRE ORDER not per item,
so basically if ordering more than one item, the other items ship for free.
Most orders placed on a weekday (M-F) are shipped via Priority Mail
within 24 hours (orders shipped via UPS occasionally take a little longer to go out).
If you have a deadline as to when you need order to arrive please let us know.
Orders placed over holidays (Thanksgiving, Christmas/New Year, etc.),
may take longer to be shipped out.
Specific package delivery times can be found on these links:
CLICK HERE To Figure your Priority Mail shipping times
(use 37722 as the SHIP FROM zip).
CLICK HERE To figure your UPS GROUND shipping times
(use 37722 as SHIP FROM zip).
All trolls are safely (and comfortably:) transported to you in sturdy cartons
wrapped up and cushioned with crumpled white unprinted newspaper.
Gift Orders:
You can enter the different ship to address (directly to recipient) or have it shipped to your address.
In the checkout process you will see a "note to seller" field where you can mention
that this is a gift order to be sent without a receipt. And you can also type in a gift message if desired.
more Gift Order info HERE
SHIPPING COSTS and METHODS:
FLAT RATE - BEST WAY - US Only:
Orders are usually sent via Priority Mail
but we also could use USPS Select, or UPS Ground for some packages or business addresses.
Priority Mail has a 2-4 day estimated US delivery time and will be delivered 6 days of the week.
USPS delivers to P.O. Boxes and APO addresses, and now provides a decent tracking system.
$8.75 to most destinations East of Rocky Mtns.
$11.75 to most destinations near to or West of Rocky Mtns. (excluding AK & HI)
These states are: ND,SD,TX,CO,WY,MT,ID,UT,NM,AZ,NV,CA,OR,& WA.
USPS PRIORITY MAIL TRANSIT TIMES:
CLICK HERE To Figure your Priority Mail shipping times
(use 37722 as the SHIP FROM zip).
FLAT RATE - UPS GROUND ONLY:
You request to only ship via this method.
We don't use the lower cost UPS Smart Ship because packages can be hard to track, are often delayed,
and sometimes those packages are actually delivered by the Post Office.
UPS charges by package dimension which sometimes is more costly, therefore it has a higher rate.
UPS shipments are easier to track along route, but don't deliver to P.O. Boxes or many APO addresses.
And UPS Ground doesn't delivery on Saturdays (without extra charges).
$10.75 to most US destinations East of Rocky Mtns.
$13.75 to most US destinations near to or West of Rocky Mtns.(excluding AK & HI)
These states are: ND,SD,TX,CO,WY,MT,ID,UT,NM,AZ,NV,CA,OR,& WA.
UPS TRANSIT TIMES:
CLICK HERE To figure your UPS GROUND shipping times
(use 37722 as SHIP FROM zip).
ALASKA AND HAWAII:
Due to the higher shipping rates,
we charge actual shipping costs for packages going to these destinations.
Please contact us for estimates using the available shipping options.
INTERNATIONAL SHIPMENTS (including Canada):
* Please email us direct to learn about destinations we ship to and get a cost estimate.
We charge actual ship costs and since our trolls vary in weight and size, there is no way to post accurate pricing..
UPGRADED AIR SHIPMENTS:
Because of these vast differences in size and shipping weight of the trolls,
orders needing upgraded shipping (such as, UPS Next Day Air, and 2nd Day Air)
are possible only by contacting us direct by phone or email. 1-800-951-2537 M-F 10-5 EST
RETURNS
* Has your troll or other item arrived damaged? Even with over 45+ years of experience in packing and shipping our products,
they still can arrive damaged due to an unusually rough treatment of the package (often showing no damage to the box itself).
We don't want you to have a damaged troll so please contact us so we can decide the best way to remedy.
If it is just a case of one or two parts that have come loose (like a nose) AND you don't have time to wait for a replacement,
you can re-attach using hot glue or other adhesive. But, please contact us anyway.
* in the event that the Troll or other item you received isn’t what you’d hoped for,
you may return it for a refund, credit or exchange within 14 days of delivery.
Please contact 5 Arts Studio via phone or email, and have as a reference the purchase date, invoice/packing slip number.
Please note that shipping costs are not refundable.
so basically if ordering more than one item, the other items ship for free.
Most orders placed on a weekday (M-F) are shipped via Priority Mail
within 24 hours (orders shipped via UPS occasionally take a little longer to go out).
If you have a deadline as to when you need order to arrive please let us know.
Orders placed over holidays (Thanksgiving, Christmas/New Year, etc.),
may take longer to be shipped out.
Specific package delivery times can be found on these links:
CLICK HERE To Figure your Priority Mail shipping times
(use 37722 as the SHIP FROM zip).
CLICK HERE To figure your UPS GROUND shipping times
(use 37722 as SHIP FROM zip).
All trolls are safely (and comfortably:) transported to you in sturdy cartons
wrapped up and cushioned with crumpled white unprinted newspaper.
Gift Orders:
You can enter the different ship to address (directly to recipient) or have it shipped to your address.
In the checkout process you will see a "note to seller" field where you can mention
that this is a gift order to be sent without a receipt. And you can also type in a gift message if desired.
more Gift Order info HERE
SHIPPING COSTS and METHODS:
FLAT RATE - BEST WAY - US Only:
Orders are usually sent via Priority Mail
but we also could use USPS Select, or UPS Ground for some packages or business addresses.
Priority Mail has a 2-4 day estimated US delivery time and will be delivered 6 days of the week.
USPS delivers to P.O. Boxes and APO addresses, and now provides a decent tracking system.
$8.75 to most destinations East of Rocky Mtns.
$11.75 to most destinations near to or West of Rocky Mtns. (excluding AK & HI)
These states are: ND,SD,TX,CO,WY,MT,ID,UT,NM,AZ,NV,CA,OR,& WA.
USPS PRIORITY MAIL TRANSIT TIMES:
CLICK HERE To Figure your Priority Mail shipping times
(use 37722 as the SHIP FROM zip).
FLAT RATE - UPS GROUND ONLY:
You request to only ship via this method.
We don't use the lower cost UPS Smart Ship because packages can be hard to track, are often delayed,
and sometimes those packages are actually delivered by the Post Office.
UPS charges by package dimension which sometimes is more costly, therefore it has a higher rate.
UPS shipments are easier to track along route, but don't deliver to P.O. Boxes or many APO addresses.
And UPS Ground doesn't delivery on Saturdays (without extra charges).
$10.75 to most US destinations East of Rocky Mtns.
$13.75 to most US destinations near to or West of Rocky Mtns.(excluding AK & HI)
These states are: ND,SD,TX,CO,WY,MT,ID,UT,NM,AZ,NV,CA,OR,& WA.
UPS TRANSIT TIMES:
CLICK HERE To figure your UPS GROUND shipping times
(use 37722 as SHIP FROM zip).
ALASKA AND HAWAII:
Due to the higher shipping rates,
we charge actual shipping costs for packages going to these destinations.
Please contact us for estimates using the available shipping options.
INTERNATIONAL SHIPMENTS (including Canada):
* Please email us direct to learn about destinations we ship to and get a cost estimate.
We charge actual ship costs and since our trolls vary in weight and size, there is no way to post accurate pricing..
UPGRADED AIR SHIPMENTS:
Because of these vast differences in size and shipping weight of the trolls,
orders needing upgraded shipping (such as, UPS Next Day Air, and 2nd Day Air)
are possible only by contacting us direct by phone or email. 1-800-951-2537 M-F 10-5 EST
RETURNS
* Has your troll or other item arrived damaged? Even with over 45+ years of experience in packing and shipping our products,
they still can arrive damaged due to an unusually rough treatment of the package (often showing no damage to the box itself).
We don't want you to have a damaged troll so please contact us so we can decide the best way to remedy.
If it is just a case of one or two parts that have come loose (like a nose) AND you don't have time to wait for a replacement,
you can re-attach using hot glue or other adhesive. But, please contact us anyway.
* in the event that the Troll or other item you received isn’t what you’d hoped for,
you may return it for a refund, credit or exchange within 14 days of delivery.
Please contact 5 Arts Studio via phone or email, and have as a reference the purchase date, invoice/packing slip number.
Please note that shipping costs are not refundable.