General Info
All of our trolls are handmade and take time to create,
so we work very hard to have a large selection on hand to be able to send them out quickly
or have them here for when you are able to come for a visit.
Most (but not all) orders are shipped within 24 hours (business days M-F) after placing your order.
We offer Flat Rate Shipping options, primarily via Priority Mail and UPS Ground.
Click HERE for more details (or SHIPPING INFO button below).
Studio Tour Update:
We are now open, but on a limited basis.
Follow this link to learn how to arrange for a visit.
important info about visiting
Gift Orders:
You can enter the different ship to address (directly to recipient) or have it shipped to your address.
In the checkout process you will see a "note to seller" field where you can mention
that this is a gift order to be sent without a receipt. And you can also type in a gift message if desired.
If you are providing a home for a group of trolls... we do offer a DISCOUNT!
An order with a subtotal over $100.00 (excluding shipping) going to one address,
will receive a 10% DISCOUNT.
There are no discounts available on custom trolls,
Join the Collectors Club and receive additional benefits.
Collector Club Info
PLEASE NOTE:
In the TrollTown checkout process, the total shown after you place your order may not reflect
any discount that you qualify for. After your order is processed we will verify eligibility,
then any discount amount you qualify for will be refunded back to the credit/debit card used to make your purchase.
Collector's Club Member?... click here to learn how to place order and receive benefit.
* Orders with Tennessee destinations will be charged the 9.75% state/local sales tax rate.
* all information that you provide us is kept private and used only for processing order.
We do not keep or file credit card data on any computer and all transactions are handled with the
latest industry-standard SSL encryption and PCI compliant practices.
RETURNS
* Has your troll or other item arrived damaged?
Even with over 45+ years of experience in packing and shipping our products, they still can arrive damaged
due to an unusually rough treatment of the package (often showing no damage to the box itself).
We don't want you to have a damaged troll so please contact us so we can decide the best way to remedy.
If it is just a case of one or two parts that have come loose (like a nose) AND you don't have time to wait for a replacement, you can re-attach using hot glue or other adhesive. But, please contact us anyway.
* in the event that the Troll or other item you ordered and received isn’t what you’d hoped for,
you may return it for a refund, credit or exchange within 14 days of delivery.
Please contact 5 Arts Studio via phone or email, and have as a reference the purchase date,
invoice/packing slip number. Please note that shipping and handling costs are not refundable.
5 Arts Studio
150 Troll Mountain
Cosby, TN 37722 USA
www.trolls.com
1-800-951-2537
423-487-2537
423-487-2863fax
[email protected]
All images and page content © 1965-2023 Five Arts Studio, Inc.
Nothing on this site may be used, distributed or copied without prior permission.
so we work very hard to have a large selection on hand to be able to send them out quickly
or have them here for when you are able to come for a visit.
Most (but not all) orders are shipped within 24 hours (business days M-F) after placing your order.
We offer Flat Rate Shipping options, primarily via Priority Mail and UPS Ground.
Click HERE for more details (or SHIPPING INFO button below).
Studio Tour Update:
We are now open, but on a limited basis.
Follow this link to learn how to arrange for a visit.
important info about visiting
Gift Orders:
You can enter the different ship to address (directly to recipient) or have it shipped to your address.
In the checkout process you will see a "note to seller" field where you can mention
that this is a gift order to be sent without a receipt. And you can also type in a gift message if desired.
If you are providing a home for a group of trolls... we do offer a DISCOUNT!
An order with a subtotal over $100.00 (excluding shipping) going to one address,
will receive a 10% DISCOUNT.
There are no discounts available on custom trolls,
Join the Collectors Club and receive additional benefits.
Collector Club Info
PLEASE NOTE:
In the TrollTown checkout process, the total shown after you place your order may not reflect
any discount that you qualify for. After your order is processed we will verify eligibility,
then any discount amount you qualify for will be refunded back to the credit/debit card used to make your purchase.
Collector's Club Member?... click here to learn how to place order and receive benefit.
* Orders with Tennessee destinations will be charged the 9.75% state/local sales tax rate.
* all information that you provide us is kept private and used only for processing order.
We do not keep or file credit card data on any computer and all transactions are handled with the
latest industry-standard SSL encryption and PCI compliant practices.
RETURNS
* Has your troll or other item arrived damaged?
Even with over 45+ years of experience in packing and shipping our products, they still can arrive damaged
due to an unusually rough treatment of the package (often showing no damage to the box itself).
We don't want you to have a damaged troll so please contact us so we can decide the best way to remedy.
If it is just a case of one or two parts that have come loose (like a nose) AND you don't have time to wait for a replacement, you can re-attach using hot glue or other adhesive. But, please contact us anyway.
* in the event that the Troll or other item you ordered and received isn’t what you’d hoped for,
you may return it for a refund, credit or exchange within 14 days of delivery.
Please contact 5 Arts Studio via phone or email, and have as a reference the purchase date,
invoice/packing slip number. Please note that shipping and handling costs are not refundable.
5 Arts Studio
150 Troll Mountain
Cosby, TN 37722 USA
www.trolls.com
1-800-951-2537
423-487-2537
423-487-2863fax
[email protected]
All images and page content © 1965-2023 Five Arts Studio, Inc.
Nothing on this site may be used, distributed or copied without prior permission.